Terms & Conditions

1. Definitions

• "Kinora", "we", "us", "our" — refers to Kinora, 41 Phuket Road, Talat Yai, Phuket 83000, Thailand.
• "You", "user", "participant" — any person accessing our website or enrolling in a programme.
• "Services" — the educational workshops, household organisation sessions, and peer community membership offered by Kinora.
• "Programme" — any specific service offering: the Finding Common Ground Workshop, the Household Information Hub Setup, or the Caring Community Year.
• "Content" — all materials, frameworks, documents, recordings, and resources provided through our programmes.
• "Agreement" — these Terms and Conditions together with our Privacy Policy and Cookie Policy.

2. Acceptance of Terms

By submitting an enquiry form, enrolling in a programme, or continuing to use our website, you confirm that:

• You are at least 18 years of age;
• You have the legal capacity to enter into a binding agreement;
• You have read and accepted these Terms and Conditions.

3. Service Description

Kinora provides general family education services in Thailand, including facilitated communication workshops, household document-organisation sessions, and a peer community membership. All services are educational and skills-based in nature. Kinora does not provide personal advice of any kind — including legal, financial, psychological, or medical advice. Nothing shared in any session or material should be taken as personal guidance for your specific situation.

Services are available to participants located in Thailand. We reserve the right to decline or restrict participation at our reasonable discretion.

4. User Responsibilities

When participating in our programmes or using our website, you agree to:

• Provide accurate and complete information when registering or enquiring;
• Treat other participants, facilitators, and community members with respect;
• Maintain the confidentiality of any personal information shared by others in group settings;
• Use programme content for personal, non-commercial purposes only;
• Not record, reproduce, or distribute session content without prior written consent from Kinora.

Prohibited conduct includes: disruptive behaviour in sessions, sharing offensive or harmful content, impersonating others, and any use of our materials for commercial or instructional purposes without permission.

5. Intellectual Property

All content on our website and within our programmes — including frameworks, worksheets, session materials, recordings, and written resources — is the intellectual property of Kinora or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use programme materials for personal, non-commercial purposes during your active participation.

This licence does not permit you to reproduce, redistribute, sell, or adapt our content in any form without prior written consent. Kinora's name, logo, and brand elements may not be used without permission.

6. Payment and Refunds

Programme fees are quoted in Thai Baht (฿) and are payable in full prior to participation unless agreed otherwise in writing.

Cancellation and refunds:

• Cancellations made 7 or more days before a workshop date: full refund;
• Cancellations made 3–6 days before: 50% refund or full credit toward a future session;
• Cancellations made fewer than 3 days before, or non-attendance: no refund.

For the Caring Community Year: membership fees are non-refundable after the first 14 days of membership, except where Kinora has been unable to deliver the agreed programme elements.

Kinora reserves the right to cancel or reschedule sessions. In such cases, participants will receive a full refund or equivalent credit at their preference.

7. Programme-Specific Terms

Finding Common Ground Workshop

A single facilitated group session. Attendance is required for access to the included materials. Kinora may limit group sizes to maintain quality of facilitation.

Household Information Hub Setup

A guided session plus template pack. Templates are provided for personal household use only and may not be resold or redistributed.

Caring Community Year

A 12-month membership. Session recordings and member materials are accessible during active membership only. Membership may not be transferred to another person.

8. Disclaimers

Our services are provided on an "as is" basis for general educational purposes. Kinora makes no representation that participation in our programmes will produce any particular outcome in your personal or family circumstances.

Kinora is not a regulated professional services firm. We do not provide legal, financial, psychological, medical, or therapeutic advice. If you require professional guidance in any of these areas, we encourage you to consult a qualified professional.

9. Limitation of Liability

To the fullest extent permitted by Thai law, Kinora's liability to you for any claim arising from your use of our website or participation in our programmes shall not exceed the amount you paid to Kinora for the relevant programme in the 12 months preceding the claim.

Kinora shall not be liable for any indirect, incidental, consequential, or special damages, including loss of data, loss of income, or loss of opportunity. This limitation does not apply to death or personal injury caused by our negligence.

10. Indemnification

You agree to indemnify and hold harmless Kinora, its staff, and affiliates from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of our content or services, or your violation of any third party's rights.

11. Termination

Either party may terminate participation with reasonable written notice. Kinora may remove a participant from a programme immediately and without refund if their conduct is harmful to other participants or in serious breach of these Terms.

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination of this Agreement.

12. Dispute Resolution

These Terms are governed by the laws of Thailand. Any disputes shall first be addressed through good-faith informal discussion. If unresolved within 30 days, disputes shall be subject to the jurisdiction of the courts of Phuket Province, Thailand.

To begin an informal resolution process, please contact us at [email protected].

13. General Provisions

• Entire Agreement: These Terms, together with our Privacy and Cookie policies, constitute the entire agreement between you and Kinora.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• No Waiver: Our failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign your rights or obligations under this Agreement without our consent.
• Notices: Notices to Kinora should be sent in writing to the address or email below.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email (where we hold your contact details) or by a prominent notice on our website. Continued use of our services after the effective date of revised Terms constitutes acceptance.

15. Contact

For legal enquiries or questions about these Terms: